Operated by: Nicki Fitness — online coaching worldwide. Contact: nickifitness@gmail.com · Instagram @flexbynicki. This policy is part of our Terms & Conditions and should be read together with our Privacy Policy & Service Policy.
Overview
We want you to love your coaching experience. Because our products include immediate digital delivery (workout programs, guides, videos) and reserved 1:1 coaching time, our refund terms balance fairness to you with the reality of delivered intellectual property and scheduled services.
If something isn't right — wrong program, technical issue, or you're not satisfied within a guarantee window — reach out quickly. We review every request individually and aim to be helpful, even when a refund isn't strictly required.
Digital Programs & One-Time Purchases
Examples: 6-Week Hourglass Method, Fat Loss & Toning guides, recipe packs, video libraries.
Important — instant access: Digital content is made available immediately after purchase (download link, platform access, or email). By completing the purchase you request immediate performance and acknowledge you may waive your statutory withdrawal right once access is granted, to the extent permitted by law.
- Before access: Full refund available if you have not accessed/downloaded any content — request within 14 days of purchase.
- After access: Generally non-refundable due to the nature of digital goods, except where a specific satisfaction guarantee applies (see Section 6) or where required by law (defective files, duplicate charge).
- Access is personal and non-transferable; sharing credentials violates our Terms and voids guarantee eligibility.
Subscriptions & Renewals
Applies to monthly coaching, VIP 1:1, or any auto-renewing plan.
- Subscriptions auto-renew at the then-current rate until you cancel.
- Cancel anytime — via your account portal or by emailing us before the next billing date. Your access continues until the end of the current paid period.
- We do not provide prorated refunds for partial months unless required by law or the cancellation is due to our error.
- We send a reminder before price changes; the new price applies from the next renewal after notice.
- Failed payments may result in paused coaching access until resolved; we'll notify you.
Tip: Cancel at least 24 hours before renewal to ensure processing in time. If you cancel and are still charged due to timing, contact us within 48 hours — we'll make it right.
Payment Plans (Installments)
If you choose to pay in installments, you commit to the full program fee. Benefits and access continue as long as payments remain current.
- Stopping participation does not cancel remaining installments unless a guarantee is met or we agree in writing.
- Missed payments may pause coaching/check-ins until caught up; after 14 days overdue we may suspend service per our Terms.
- Early payoff is always allowed — contact us for a payoff link.
EU/UK Cooling-Off Rights
If you are a consumer in the EU/EEA or UK purchasing at a distance, you generally have 14 days to withdraw without reason, starting the day after the contract is concluded.
- Services not yet started: Full withdrawal and refund available within 14 days if coaching has not materially begun and no digital content has been accessed.
- Services already started at your request: If you asked us to begin immediately (e.g., onboarding call, program access), you may be liable for a proportionate amount for services already provided, and digital delivery waives withdrawal once accessed.
- Digital content: Withdrawal is lost once you have accessed/downloaded the content with your prior express consent and acknowledgment.
To exercise withdrawal, email nickifitness@gmail.comwith subject “Withdrawal” before the 14-day period expires. We provide a model withdrawal form on request and acknowledge within 48 hours.
Satisfaction Guarantees
Some programs are advertised with a guarantee (e.g., “7-Day Action-Takers Guarantee” or “14-Day Effort Guarantee”). The guarantee's window and conditions are stated at checkout and control over this general policy.
Typical conditions (if a guarantee applies):
- Request within the guarantee window from enrollment date;
- Show you tried: completed workouts/check-ins, logged nutrition, or attended calls (evidence may be requested);
- Guarantee applies to the program it was offered for, not to add-ons or other programs;
- One guarantee per client per program; abusive or repeat claims may be denied.
If no guarantee is advertised for your specific purchase, the standard terms above apply.
How to Request a Refund or Cancellation
Email us
nickifitness@gmail.com with order email, date, and reason.
We review
Acknowledge within 48h, decide within 5 business days.
Refund issued
Eligible refunds in 10 business days to original method.
Include in your email:
- Full name and purchase email
- Order ID or last 4 digits of payment method + purchase date
- Program name and reason for request
- If claiming guarantee: proof of participation (screenshots/logs) within the window
Cancellations for subscriptions must be before the next billing date to avoid the next charge. If you miss the window by hours, contact us immediately — we review compassionately.
Processing & Timelines
- Eligible refunds are issued to the original payment method (Stripe/PayPal) within 10 business days of approval.
- Bank/card statement appearance can take 5–10 additional business days depending on your issuer.
- Partial refunds (e.g., EU proportionate services) are calculated fairly based on services already delivered.
- We may offer credit or program swap instead of cash refund where you prefer — your choice.
Non-Refundable Situations
- Digital programs after content has been accessed/downloaded (except guarantee or legal defect).
- Completed coaching periods or attended 1:1 calls (time reserved and delivered).
- Change of mind after guarantee/EU window has expired.
- Failure to follow program, non-participation, or lack of results without meeting guarantee conditions (results vary by individual).
- Violations of Terms (sharing logins/content, abuse) — access may be revoked without refund.
We understand life happens — illness, emergencies — talk to us. We may offer pause, extension, or credit even when a refund isn't owed.
Chargebacks & Disputes
Please contact us first. Chargebacks harm both sides (fees, processor penalties). If you believe a charge is incorrect, email us — we resolve most issues in 48 hours. Unjustified chargebacks for valid charges may be contested with evidence of delivery and your acceptance of Terms.
Promotions & Pricing Errors
- Coupon codes cannot be applied retroactively after purchase or combined unless stated.
- We reserve the right to correct obvious pricing errors and cancel affected orders with a full refund if already charged.
- Referral or bundle credits are non-cash and non-transferable unless stated.
Contact
Nicki Fitness — Refunds
Email: nickifitness@gmail.com (subject: Refund Request)
Instagram: @flexbynicki
Response: within 2 business days · Worldwide online coaching
Not sure which rule applies?
Just ask. Send your order details and we'll tell you exactly where you stand and the best option — refund, credit, pause, or swap.
Last updated on August 25, 2026. This policy is part of our Terms & Conditions.
Does not constitute legal advice. Local consumer laws may provide additional rights.